How do I know if you have received my order?
When your order has been successfully placed you will receive an order confirmation email. Please contact us if you didn’t receive an order confirmation email after placing your order (remember to check your spam/junk folder!)
Can I cancel my order or make a change to my order?
If you need to cancel your order, or would like to make an amendment to your order, please contact us as soon as possible and we will do our best to meet your request. Unfortunately, we cannot cancel or make changes to an order that has already been processed for delivery.
I accidently entered the wrong delivery address! Can you help?
If you have made an error, or need to change your delivery address, please contact us immediately. However, once your order has been processed for delivery, it may not be possible for us to make changes.
Do I need to create an account to place an order?
No, you can always choose to checkout as a guest, which doesn’t require an account. However, creating an account will mean you can save your details for a faster checkout process in the future.
How much does shipping cost?
All orders are sent via Australia Post, and delivery is FREE on orders over $100! For orders under $100 there is a flat rate of $10 for delivery. You also have the option of selecting express post at checkout, which is a flat rate of $15, or free on orders $150+
When will my order be sent?
Orders are usually packed and sent within 24 hours of being placed. Once your order has been sent out, you will receive a confirmation email containing your tracking number. Please contact us if you have not received this confirmation email within 2 business days of placing your order (remember to check your spam/junk folder!).
How long will my order take to arrive?
Delivery usually takes 2-6 business day for standard post, and 1-3 business days for express, depending on your location. However, it may take longer during busy periods or due to delays in the delivery network. See our Delivery Policy for more info.
I placed an order, but it hasn't arrived, where is my order?
If your order is taking longer than expected, we first suggest using the tracking number provided in your shipping confirmation email to check the status of your delivery. In most cases, it will just be delayed in transit. Unfortunately, we have no control over delivery times, and cannot be held responsible for delayed parcels. If no one was home at the time of delivery, Australia Post may have taken it to your local post office for collection, or left it in a safe place at the delivery address. If you are still not sure where your order is, you can contact Australia Post directly to open a missing parcel case, or reach out to us and we will be happy to investigate on your behalf.
What if my parcel is lost, stolen, or damaged during delivery?
Rest assured your order is carefully and lovingly packaged for its journey to you. Unfortunately, once your parcel has been lodged with Australia Post we have no control over handling and delivery. EVELEE Boutique cannot be held responsible for parcels lost, stolen, or damaged during delivery. On the rare instance you experience an issue with your delivery, please contact us and we will be happy to investigate on your behalf.
Something I purchased wasn’t quite right for me, can I return it?
Of course! We want you to love your purchase from EVELEE Boutique, so if something’s not right for you, for any reason, you can send it back to us within 14 days of receiving your order. We understand shopping online means you haven't been able to see, feel and try on your selected pieces before purchase. For this reason, all full-priced online purchases are refundable. See our Return Policy for more info.
Can I exchange an item?
Unfortunately, we are unable to provide exchanges as part of our online returns policy. If you need a different size from the one you have purchased, please email us at email@example.com and we will do our best to assist you.
I have received my order, but I have received the wrong item/s.
We process and pack each order with care, but should we have made an error, please email us at firstname.lastname@example.org as soon as possible with your name, order number, and details of the issue. If the correct item/s are in stock, we will resend your order and have the incorrect item/s returned. In the case they are sold out, you can select your choice of a store credit or a refund.
I have received a faulty item.
We carefully inspect all of our items before they are packed ready for their new home. In the unlikely event that you receive an item with a manufacturing fault, please email us at email@example.com as soon as possible with your name, order number, and details/photos of the fault. Check out our Faulty Items Return Policy for more info.